Forum Discussion

Forblings's avatar
Forblings
Settling in
28 days ago

New customer, can’t link my virgin media account to my virgin o2 ID

I signed up last night, managed to link my o2 account to my virgin id account, then this morning once I got my virgin media email to confirm my account number and my area code, I tried to link my virgin media account to my virgin o2 id account and when it asks to confirm the email address linked to my virgin media account, it says it doesn’t match?? It 100% matches and it seems this is a common issue from my searches through the forum. 

before I get asked to create a new email and link that one, no.  I will not be, as this is a bandaid fix to a problem you have with your system. Can someone please assist with getting my account linked. 

thanks

new customer

2 Replies

  • Vikki_M's avatar
    Vikki_M
    Icon for Forum Team rankForum Team
    13 hours ago

    Hi Forblings,

    Thank you for joining me in a private message.
    I'm happy we were able to reach a resolution together 😊
    If you have any further questions or concerns, please pop back to us here on the community forums and we'd be happy to help.
    Take care.

  • Vikki_M's avatar
    Vikki_M
    Icon for Forum Team rankForum Team
    28 days ago

    Hi Forblings,

    Thanks for your post and welcome to our community.

    I'm sorry to hear you're having some issues linking the accounts.

    I'll send you a private message now. 

    Please look out for the envelope in the top right of the page and pop back to me when you can.