Forum Discussion

Beezty's avatar
Beezty
Joining in
14 days ago

New contract 11/03/25 Not going to be honoured?

My deal is up as of the 10th of April 2025, got an email saying I could renew the contract which I did. 

I signed this and believed that was that - I now had another email saying to get in touch as there was a problem ( there wasn't and I have the paperwork and new contract number to prove it ). I called but was cut off midway through the conversation, the agent said there was a problem online ??!

Noticed it's happened before on here, who can I contact directly to; A - see if the contract is ok & B - if not cancel and move on elsewhere? 

Any assistance is appreciated. 

  • Paul_DN's avatar
    Paul_DN
    Forum Team
    14 days ago

    Hi Beezty,

    Thank you for reaching out to us in our community and welcome, sorry to hear the new package you agreed to wasn't added and for any inconvenience caused, so I can take a look for you I have sent you an invite into a private chat, please click on the white envelope to accept.

    Regards

    Paul.