Forum Discussion

adecooper's avatar
adecooper
Dialled in
7 months ago

Negotiated new contract and next bill is double

Spent hours negotiating a new contract earlier this month and the bill for next month is double what it should be. I'm neurodiverse and really can't cope with going through all the automated menus to...
adecooper's avatar
adecooper
Dialled in
7 months ago

While trying to sort out my WiFi the agent also looked into this. Seems the bill was sent out before my contract was updated so I won't be charged. A simple email to tell me would be helpful! 

Steven_L's avatar
Steven_L
Forum Team
7 months ago

Hey adecooper,
Welcome to the community and thanks for taking the time to post here on the forums. 

I would be happy to take a further look into this for you but first I would need to confirm a few details via private message, please look out for my message and we can get started.
Kind Regards,
Steven_L