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Carole58's avatar
Carole58
Joining in
7 months ago

My Virgin Media Account

We have been with Virgin Media since it was installed in our area.  My husband (being the account holder) was given a Blue Yonder email account.  As he has never used email I changed it to my work email where I received information and monthly bills.  I stopped working almost nine years ago when my daughter was diagnosed with terminal cancer and I didn't feel able to return to work after she passed away a year later.  This being the case my work email was terminated and a lot of time has passed with me having no means of accessing the account.  I have not always been in the best frame of mind since but now I need to get access.  I recently had a text from Virgin regarding my non existing email with a link to follow to sign in to update my details.  Unfortunately to "sign in" I need an email address and I cannot "register" as it says I already have an account.  I am loathe to phone Virgin as phone calls in the past for simpler enquiries have not always been successful.

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  • Adduxi's avatar
    Adduxi
    Very Insightful Person
    7 months ago

    Just to point out, if the account is in your Husbands name, the VM Mods will only deal with him in the first instance.  It will take a couple of days for a VM Mod to pick this up and discuss directly with you.

  • Sabrina_B's avatar
    Sabrina_B
    Icon for Forum Team rankForum Team
    7 months ago

    Hi Carole58 👋.

    Thanks for reaching out to us and welcome to the Community Forums. Our sympathy's for your loss & apologies for the issues that you are having with an email account. We would need to bring you in for a private message to discuss this and investigate.

     

    Please look out for the envelope on the top right of your web browser or if you are using a mobile device, it will be located under your profile icon.

     

    Thanks.

     

    Sabrina