Forum Discussion
Exactly same thing happened to me. My contract started in August 2022 and was supposed to end in February 2024. I’ve just checked and when I moved home in February 2023, I was sent new contract and I’m tight up in another 18 months contract ending August 2024. I had so much issues with this move and spent lots of time on the phone and on the chat with totally unhelpful people. I had yodel courier “not able to find the block of flats” and after spending hours on the phone with virgin media when I was told they don’t know why new router was sent and the old one should work (it didn’t) and someone made mistake with the whole procedure, after a few days yodel delivered finally the new router and I was able to connect the internet. I have lost a few days of work because of that. Because of all that mess I totally forgot to read new contract but I was assured nothing will change from my other contract (and then I actually found out I will be paying more and there is nothing they can do about it). I will have to move houses soon due to unforeseen reasons and I am literally sick that I have to deal with all of that again. I would prefer to end the contract (and sign with other company) and even pay the outstanding amount but now it’s £600! Can someone please contact me and help to sort it out? I’m scared to call again as it takes huge amount of time and results with nothing.
Hi dejannaa 👋
Thanks for posting, and welcome to our Community Forums.
We're sorry to hear you're experiencing some issues since moving home, and taking your services with you. I'm going to send you a private message so we can work on getting this resolved.
Please look out for it in the top-right, purple envelope.
Thanks,
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