Did they get this sorted for you?
I've got a house move coming up in the summer and wondering if it would be easier to just cancel now under the price change options.
Hi seanusx,
Thanks for posting in the Community. We're sorry to hear you're looking at cancelling.
When moving to a new address, if we are able to supply the new address and everything is kept exactly the same then your contract will continue and end on the same date as previously agreed. A new contract is only given if you make any changes such as to the package or by accepting a new promotional offer.
If you are moving to an area that we are unable to install due to not being available then as long as you provide proof of your new address then we will remove and early termination fees for you. You can read more about moving home here.
Let us know if you have any further queries or questions.
Many thanks,
