Forum Discussion

deano2012's avatar
deano2012
Dialled in
3 years ago

moving home and being put into a new 18 month contract

Hi all' we are moving home soon and i have informed the virgin media team via live web chat and after i told them my new address etc i have been sent a new 18 month contract' i have not long just bee...
jimmynels's avatar
jimmynels
Joining in
2 years ago

It looks like Virgin have done the same to me, pretty cheeky. 

My contract should be ending next month, i have gone to check that today, but it seems due to a house move in January my contract has started again for 18 months until 2024! This would not be so bad, if in fact my discounts are still due to end next month, but it appears they are.

I made no changes at all to my package. 

Can someone at Virgin please contact me to discuss? Its not on to begin a new contract without my consent. 

Joseph_B's avatar
Joseph_B
Forum Team (Retired)
2 years ago

Hey jimmynels,

Glad we were able to discuss this in private message and have this sorted out for you.

Everything we have discussed in the chat will process through for you as explained, if you do have any further issues, please do reach out and we would be happy to help.

Thanks. Joe