Losing the will to live- POA- changing administration rights to my name
Hi
Last year I notified Virgin of the death of my Father and transferred the account to my Mothers name. My Mother was then diagnosed with dementia so I requested that I be granted administration rights to her account. I was informed that I would have to send a POA code to the executive team (I did this in October) I subsequently emailed them in December to enquire if it had all gone ok- I never received any form of reply.
I now need to amend the banking details for my Mothers account- I have been on the phone for 3 hours, so far my long and arduous journey has consisted of-
Customer services- transferred to bereavement team, back to customer services (the Executive team apparently don't take calls) , transferred to legacy accounts as Mothers account has not been migrated to the new system, back to bereavement team and finally back to customer services one last time- at each "transfer" I am informed that we don't deal with this in this team. It would appear that nobody seems to be able to do anything
SO- is there anyone at Virgin Media who can set me up to administer my mothers account now that I have provided POA details??? (I am trying to change the direct debit details as I am closing the bank account that you are currently paid from- if I do not hear of any workable solutions within the next 48 hours I will just close the bank account and you will no longer get paid)