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eashaahmed's avatar
eashaahmed
Just joined
22 hours ago

Linking Virgin Media O2 ID and Virgin Media account

I’m a new customer trying to setup my Virgin Media so I can access some services prior to my broadband arriving.

I registered for Virgin Media O2 ID using the same email address to which all the emails regarding the contract and so on were sent to. After typing the correct last name, account number and area code, I then got this message,

We’ve found your Virgin Media account

However, this account is linked to an email address that’s different to the one on your Virgin Media O2 ID.

If you’d like to continue and link your Virgin Media account to your Virgin Media O2 ID, please confirm the full email address your Virgin Media account is currently registered to.

We’ll then send an email to that email address to approve the transfer.

Enter full email address

The email address I entered is the same email address to which the contract was sent to (which I thought was the email linked to my Virgin Media account?) and I keep getting a message saying that the email addresses don’t match.

I’m really stumped on what to do, so please advice/help would be greatly appreciated!

1 Reply

  • John_GS's avatar
    John_GS
    Icon for Forum Team rankForum Team
    11 hours ago

    Good morning eashaahmed 

    Thanks for posting and welcome to the community.

    Our fixed and mobile networks are operating as usual today, however we’re aware that a small number of customers are experiencing issues accessing some apps. Our technical teams are working to restore services as soon as possible and we apologise for any inconvenience caused.