Hi Melanie_smith ๐ welcome back!
It looks like this post is a duplicate of the same issue of your post from ๐ this thread about the issues with your email access. Where I have offered support via PM, and am awaiting a response from you to try and get things sorted.
Please do be aware the community forum isn't an instant response platform, so response times can vary depending on operating hours and staff availability. We do always aim to respond as quickly as possible!
Hopefully you can get back to me via PM and we can get this sorted ASAP! ๐ค Thanks for your patience in the meantime. ๐