Forum Discussion

LexiWild's avatar
LexiWild
Joining in
2 months ago

it said in green "credit check complete" does that mean that i have been accepted?

Hi,

just joined online for the Gig1 package inc tv and it said in green "credit check complete" does that mean that i have been accepted?

Ive had email documents come through, but it doesnt have an account number on it

It says my order is getting ready for delivery, or do further checks need to be carried out

Can anyone advise, many thanks

  • David_Bn's avatar
    David_Bn
    Forum Team
    2 months ago

    Thanks for reaching out to us LexiWild, and a very warm welcome to our Community Forums!

    Sorry to hear you've been somewhat left in the dark in relation to the outcome of the recent credit check when signing up for our services.

    This isn't an area we can really explore on our Community Forums as we'd seek to assist with active services or those that are pending an installation, with a date being issued for the scheduling of this work.

    Can you please confirm if any further updates have been sent to you, in relation to an installation date, or if any further documents have since been sent?

    We will be online until 9pm tonight, so do feel free to allow some time to pass today to allow for further updates to arrive and report back to us.

    Thanks

    David_Bn