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m_brill's avatar
m_brill
Joining in
3 months ago

Incorrect email used when ordering TV and broadband

Hello.

I have just ordered Virgin TV and broadband but have noticed i have spelt the email address incorrectly and so order confirmation, account and installation emails are now being sent to email i don't have access to.. any idea how i can amend?  Thank you

1 Reply

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  • Hello m_brill,

    Welcome to the Community, and thanks for taking the time to post here on the forums. I’m sorry to hear of the issues that you’re experiencing with your email address. 

    I'd be happy to take a further look into this for you; however, I would need to confirm a few details via private message. Please look out for my message, and we can get started.
    Kind Regards,
    Steven_L