Forum Discussion

Latro54's avatar
Latro54
Joining in
18 days ago

Impossible to cancel

Hi,

I'd really appreciate some assistance from a VM employee please.

I'm officially out of contract as from yesterday.

I previously tried to cancel my contract using Live Chat and WhatsApp as I am not interested in what VM are now going to charge me for a renewal.

I was told on WhatsApp they couldn't offer me a renewal that matched my old price. I was told to ring 0345 454 1111.

I also tried on Live Chat and was told they couldn't do anything and needed to ring 03454541111.

VM have billed me their new monthly price and upto April. I am not accepting this new price rise and find it quite cheeky that VM are billing me the new price of which I haven't accepted and agreed to.

When I have tried to ring 0345 454 1111 I am not presented with any options to speak to an advisor or to cancel my contract just the option to pay the bill.

How can I cancel or even discuss my account when I have no way of contacting anyone regarding this issue?

Hopefully someone from VM on here could look into this for me please as you helped resolve an issue a couple of years ago for me.

Regards.

  • goslow's avatar
    goslow
    Alessandro Volta
    18 days ago

    You remain in a contract with VM until you give 30 days notice to cancel your services (or switch via OTS). If your minimum term ended yesterday, you will then be charged at the 'standard' rate for your package but the price rise should not apply until April.

  • Akua_A's avatar
    Akua_A
    Forum Team
    18 days ago

    Hi Latro54 

    Welcome back to our forums and sorry to hear you are having issues when trying to reach our team when trying to discuss your package/cancellation. We would be happy to look into this for you. We are sending you a private message. Please keep an eye out for an envelope at the top right corner of your Forum page. Let me know if you have any issues locating this.

    Thanks,