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u2me413's avatar
u2me413
Joining in
12 months ago

I ordered mixit tv package onto my existing broadband/ phone package Saturday morning but when i check my

I ordered mixit tv package onto my existing broadband/ phone package Saturday morning but when i check my orders on Virgin media site it says i have no open orders

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  • newapollo's avatar
    newapollo
    Very Insightful Person
    12 months ago

    How did  you add the Mixit TV package?  Was it over the phone, via My Virgin Media, online via email, or via whatsapp, or online chat messenger?

    Normally package changes ordered over the phone are actioned immediately.  Any other method can take up to 10 working days (14 calendar days) as they need to be performed manually.

  • Gareth_L's avatar
    Gareth_L
    Icon for Forum Team rankForum Team
    12 months ago

    Hello u2me413,

    Thank you for your first post and welcome to our community.

    Sorry to hear the order for TV being added not showing online yet.

    Can I please ask if you need any help chasing this order?

    As a rule we tend to not deal with package upgrades here, However we can certainly have a look for any updates for you.

    Look forward to hearing back from you.

    Gareth_L