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mwtheplumber's avatar
mwtheplumber
Tuning in
7 months ago
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I have a subscription to Netflix which I pay direct to them. On my latest VM bill, I have been charged £17.99 for Netflix, what is going on?

  • Gareth_L's avatar
    Gareth_L
    7 months ago

    Hello mwtheplumber.

    Thanks for your post and welcome back to our community.

    Sorry to hear about the extra £17.99 charge for Netflix on your latest bill.

    I'd like to investigate this for you.
    If you don't mind, I will need to send you a private message to pass security. 
    If you can check your logo at the top right of your screen that would be great. 
    Gareth_L

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  • Gareth_L's avatar
    Gareth_L
    Icon for Forum Team rankForum Team
    7 months ago

    Hello mwtheplumber.

    Thanks for your post and welcome back to our community.

    Sorry to hear about the extra £17.99 charge for Netflix on your latest bill.

    I'd like to investigate this for you.
    If you don't mind, I will need to send you a private message to pass security. 
    If you can check your logo at the top right of your screen that would be great. 
    Gareth_L

  • Gareth_L's avatar
    Gareth_L
    Icon for Forum Team rankForum Team
    7 months ago

    Hello mwtheplumber.

    Thanks for your time over the last day or so.

    I'm glad we've been able to fix the Netflix subscription and cost for you.

    If you need anything else at all, you know where we are.

    Gareth_L