Forum Discussion

ADRIANI's avatar
ADRIANI
Just joined
4 days ago

I can't log on to my virgin media account

This is due to an old email account my ID is linked to which does not exist anymore..

so I'm stuck in a loop where I need to find a link and verify myself via an old email I have no access to whereas my login email address and the one I receive my bills on is my current one..

I should be able to successfully use that and log on to my account so to manage it.. it's frustrating as it doesn't offer another authentication method like text message on my registered phone number which would make things so much easier..

is there a way to un-link this old email so I can restore my access?

1 Reply

  • Akua_A's avatar
    Akua_A
    Icon for Forum Team rankForum Team
    4 days ago

    Hi ADRIANI 

    Welcome to our Forums, and sorry to hear you are having issues when trying to link your account, as you do not have access to an email account. We can understand the frustration caused, and we want to best help. Unfortunately, we do not have the ability to make these profile changes here on Forums. We would advise calling our team on 0345 454 1111, who can make this change, which should allow you to link the account. Please let us know how this goes and if you need any further help.

    Thanks,