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Notme1's avatar
Notme1
Joining in
2 months ago

How to stop these texts and phone calls

I am not a Virgin customer and haven’t been for over 20 years.  For the past several years, I’ve been getting mobile texts from Virgin Media about an account that isn’t mine.  I cannot get anyone at Virgin to stop these.  It’s virtually impossible to progress past the robots because I don’t know the name, postcode or account number that has been erroneously associated with my mobile number.  This person clearly gets behind on his bills, and it’s now progressed to my getting phone calls.  But when I answer I just get automated security questions that I can’t answer because it’s not my account (for example, it asks for two numbers from a postcode and doesn’t recognise my actual postcode so won’t let me speak to a person to explain the situation).  Blocking works for a little while, but not forever.  Any suggestions, I’m sick of this & have created this sign-in to try to get answers.

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  • Matthew_ML's avatar
    Matthew_ML
    Icon for Forum Team rankForum Team
    2 months ago

    Hey Notme1, thank you for reaching out and we are sorry to hear about this billing issue.

    Just to confirm this is not from any old account at all? 

    How often have you been getting these texts?

    What is the number / sender its coming from? 

    Is this text containing personal details of this person? 

    • Notme1's avatar
      Notme1
      Joining in
      2 months ago

      Hi - Mark, I am certain this isn’t related to an old account, I’ve only had my mobile number for three years.  As an example the text below arrived this morning, there is no sending number just VIRGINMEDIA.  I am not Daniel!  Obviously it’s not my issue if he gets cut-off, but presumably he usually eventually pays, as things go quiet for a while, but then the texts start up again.  I cannot ring the number given because I can’t get through security, not being the intended recipient!

      “Hi DANIEL. As you missed a payment, your Virgin Media services will be suspended soon. To pay, call 0800 052 2170 or head to virginmedia.com/payments”

      • Carley_S's avatar
        Carley_S
        Icon for Forum Team rankForum Team
        2 months ago

        Thank you for confirming this Notme1.

        We can take the number and investigate this further. Please join me on private message so I can collect that information privately. You can see your private messages at the top of the page, in the envelope icon or if you're using a smaller device, you can see your private messages by clicking on the Virgin Media logo at the top right and select 'Messages' from the drop down.