How to get new contact
Been trying to get a new package for broadband and tv it says for new and existing customers either £200 credit or a tv but won’t let me take the offer I’ve got a few months left of my old contract.
Forum Discussion
Have you got a screenshot of the offer to existing customers?
I have got nothing i really need help and support to arrange payment can't log in my account and I have health issues i don't know what to do sorry i am confused and stressed out now it's effecting my mental health sorry
Thank you i best write this down B4 it goes
Help and support contact number i have disability
Yes please X ❤️
So grateful sorry it's late and thank you so much for understanding X thank you everyone X u get no were with virgin media we all need to complain they don't understand how it effected us
No help and support at all
It can take up to a couple of days for a VM Mod to respond to these forum threads.
Hi Shortlegs68 👋 Thank you for your post and welcome to the Virgin Media Community 😀
We're sorry to hear you're unable to take the offer you've seen 😔
What's happening exactly when you try to do so? Are you getting an error message of any sort?
Please pop back to us at your earliest convenience.
Regards,
DanielAre you sure the offer is for existing customers too? It states below it is for new customers taking certain bundles
https://www.virginmedia.com/broadband/sale
VM normally won't give existing customers the time of day, let alone a TV/£200!
