Thanks Arissa_H, PM sent.
To ensure there is a(nother) full public record of how difficult it is to deal with VM (credit where it is due, at least the forums are public) I'll echo here what I said to you, minus the personal info. Hopefully this will help others with their expectation management:
As of this morning the new package is showing when I click my contract. The contract started on 16th Jan and indicates I should be getting the M500 Fibre broadband.
Despite rebooting everything I am still only getting 300Mb. So something is *still* wrong.
Hi joff_arris
Comparing your pictured upload speed and the speeds shown on the /our-speeds-explained page you are actually on M500 (screenshot below) Your download speed is also above the minimum (258 Mbps) shown on the same page. It's possible that your speed has been restricted by either the browser or app you are using to measure the speed, programs running in the background, ethernet cabling etc.
Have you tried using https://samknows.com/realspeed/ ? If that works it will show the speed to your router and also to the device you are using for measuring the speed.
