Hi
Hi am new to this but would just need some help I was supposed to be Newley installed in November the 5 th 2024 they dug five holes outside the house didn’t install it till April 2025 giving the breakdown of £933 186 delayed installation then 8 missed appointments at£30.99 x8 and leaving my bill £977 in credit and saying they would give 18 months free good will gesture for the inconvenience of the contract after numerous Fone calls and they saying they will give £172 but because I said no your calculation are wrong they have now put a dead lock on the account as I wouldn’t accept that offer can anyone please give me some guidance as this is just a lie after lie and wonder were I go from here please help one very angry frustrated VM customer TIA 😡😡
Thanks for coming back to us Dannyboy56, and confirming the deadlock status.
We'd need to advise that once a deadlock letter has been issued, this is not a case we can assist with, and therefore advise you to follow the advice/instruction on the deadlock letter once received to raise with the ombudsman services for independent adjudication.
Thanks,
David_Bn