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Harvey28's avatar
Harvey28
Joining in
2 years ago

Hi The reason i have joined is to get some information on the new contract i have ordered, 10 days ago!

Hi

The reason i have joined is to get some information on the new contract i have ordered, 10 days ago i ordered the Gig1 fiber broadband with the virgin media hub 5, but i have not heard a thing off you since!!! Numerous phone calls & chatting to your team on the help chat but still nothing! so i have 4 days left in which to cancel which i am going to do tomorrow,this is my last resort befor i do so.

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  • VM-Jon's avatar
    VM-Jon
    Problem sorter
    2 years ago

    Hi Harvey28 

    Thank you for reaching out to us here, welcome to the community.

    I am sorry to hear that you haven’t received full details of your order, I would like to take a look at this for you and see what I can do to help. In order to do so I will need a little bit more detail so please check out the little envelope icon in the top right hand corner of your screen for a private message from me

    Thank you

    Jon

  • Arissa_H's avatar
    Arissa_H
    Icon for Forum Team rankForum Team
    2 years ago

    Hi Harvey28 👋🏼.

    Thank you for posting, welcoming you onto our community forum ☺.

    Sorry to see you have not received no information on your new order and you want to cancel ☹. 

    I can investigate this 🧐, but I will have to private message you. 

    Please watch out for the envelope ✉. 

  • Harvey28's avatar
    Harvey28
    Joining in
    2 years ago

    It's all been sorted now many thanks for getting back to me.

    • Steven_L's avatar
      Steven_L
      Icon for Forum Team rankForum Team
      2 years ago

      Glad to hear that its all been sorted for you now Harvey28. 

      Please do let us know here on the forums, if you have any further issues.

      Thanks,

      Steven_L