Forum Discussion

Karensimmons's avatar
Karensimmons
Just joined
2 days ago

Help

How do I book an engineer to come and fit my WiFi box 

2 Replies

  • Tudor's avatar
    Tudor
    Very Insightful Person
    2 days ago

    You will only have been sent a QuickStart pack if the premises previously had VM. The box and cables may have been removed by the previous occupiers. There should be an omnibox, often brown or gray, on the outside of the premises, try tracing the cable/s from it. If no luck call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday

    • Carley_S's avatar
      Carley_S
      Icon for Forum Team rankForum Team
      2 days ago

      Hi Karensimmons 

      Welcome to the Community Forums. 
      Sorry to hear that you're having some issues with your router.
      Is this part of a new installation where you have had a Quick Start self-installation? If so, you can speak with our team on 0800 052 1734, as our helpful Community member Tudor has very kindly already advised. They'll be able to assist with booking an engineer for you if you need. This would be quicker than over Community, as we are not an instant response platform and can take up to 3 days to respond. 
      If it is that you just have a question or concern, we're more than happy to help via the Forums if you need.