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cashcashwong's avatar
cashcashwong
Settling in
3 days ago

Help: cannot link my virgin media account to Virgin Media O2

I tried to link virgin media account to Virgin Media O2 but it fails.

the system said the virgin media email address is different from Virgin Media O2 but they should be the same as i receive the welcome email using same email address

1 Reply

  • Matthew_ML's avatar
    Matthew_ML
    Icon for Forum Team rankForum Team
    3 days ago

    Hey cashcashwong, thank you for reaching out and a warm welcome to the community we are sorry to hear you are struggling to link your account.

    Please remember you need to be active and fully installed to make a My VM account. Once active and installed you can link these together.