Help - contact for refund
Hi there, does anybody know how I can actually get to speak to someone at Virgin to see about getting a duplicate payment refunded to me please? Every option I choose when I ring is just a machine, I am so frustrated!!
Forum Discussion
3 Replies
Might be easier to have the bank recall the payment.
The VM accounts department operates in a sealed box out of reach of direct calls. Your only hope is for a VM person to pick this up and make an approach on your behalf.
- Steven_L
Forum Team
Hello Shellyb75,
Welcome to the Community and thanks for taking the time to post here on the forums. I’m sorry to hear of the issues that you’re having with your account at the moment. We'd be happy to take a further look into this and see if we can get this resolved for you.
Kind Regards,
Steven_L
