Have I been mis-led?

Question

I've currently in contract with EE and I've just had a virgin sales rep knock on the door offering there new installed virgin in my area, I said but I'm already in contract with my current ISP EE, 12 months+ he said that is fine and he will handle that and virgin will be the early exit fees so I agreed to the new pckage, however after looking it up virgin doesn't do this, so it looks like I've been mis-led and he just wanted his comminsion and I've fell for it due to being cheaper a month and double the speed i have now.

I'm going to phone virgin tomorrow to either send proof by letter or email stating they will pay my exit fees if not I will be making a complaint and canceling the order and letting my current ISP know.

Adduxi · Answer

Personally, I'd cancel and just wait out your EE contract.

-tony- · Answer

you have it right - he lied - i dont think any amout of complaining will get anyone to do anything

and if you do ring dont accept the [likely] nx lie that they will send an email to confirm anything

lbuk · Answer

Thought as much, Going to phone first thing and get the package cancelled! Feel sorry for all the people who fall for this scam! It so wrong ..

John_GS · Answer

Good morning lbuk&nbsp;
Thanks for posting and welcome to both the community and indeed Virgin Media.
Sorry to hear you've got this dispute over the order.
I'll send you a PM now to investigate.
Best wishes.

jpeg1 · Answer

There is no way Virginmedia will pay your exit fee.&nbsp;

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Have I been mis-led?

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