Forum Discussion

potty01's avatar
potty01
Just browsing
15 days ago

GDPR and PECR violation

First of all I want to state that there does not seem to be a way to opt out of marketing in the account settings, that in itself seems very dodgy. I can select audio and braille as opposed to my standard contact details, but they my account statements would be provided in the same way. The details I require for my account should not be available for marketing purposes without my consent, but there is no way to remove this information (fields cannot be left blank)

Secondly, I keep getting calls by East Asian sales staff that clearly ignore when I say I do not want to be contacted. It is possible that this is a scam, but if it isn't, then Virgin Media is flirting with danger, since this a clear breach of GDPR and PECR laws. I have registered with TPS a few days ago, but it takes up to 28 days to take effect - I just don't know if I'll last that long before I start swearing on the phone.

I will take this further if it doesn't stop.

8 Replies

  • Client62's avatar
    Client62
    Alessandro Volta
    15 days ago


    See the green tick above,  remove that in the VM a/c.

    TPS applies to cold calls from firms based in the UK only. 
    It has no effect when you are a current customer of a business.

    • potty01's avatar
      potty01
      Just browsing
      15 days ago

      I have looked at those settings and it was never ticked, but I still keep getting calls (recently several times a week). Do I just assume they're scammers even though it's a Virgin 0800 number?

  • Kath_P's avatar
    Kath_P
    Icon for Forum Team rankForum Team
    15 days ago

    Hi potty01, 

    Thanks for taking the time to contact us via the Community. It's lovely having you on board with us in the Forums. ⭐

    We're sorry to hear you're having issues with updating your marketing preferences. You can update your marketing preferences, online through My VM. Just sign in to My VM here. Click on Account settings > Marketing preferences > Edit my preferences. From here you can opt out and it will stop calls, emails and addressed marketing within 28 days.

    Let us know if you have any further issues.

    Many thanks,  

    • potty01's avatar
      potty01
      Just browsing
      15 days ago

      The tickbox has never been ticked. Can you confirm that your sales staff will NEVER ring existing Virgin Media customers unless they've opted in? I've absolutely had it. I got another call yesterday afternoon! 

      • Akua_A's avatar
        Akua_A
        Icon for Forum Team rankForum Team
        15 days ago

        Thank you for letting us know potty01 We can understand your frustration. The team may be contacting you off the back of a recent interaction or an action on the account. We would be happy to look into this for you if you wish? We are sending you a private message. Please send a response when you can. 

        Thanks,