Firstly, no Virgin Television on New Years Eve, no nothing, agreed Engineer visit for 01/01/2025, NO SHOW

---

Roger123 wrote:

My name is *Roger Mautner (pronounced Mortner). **During New Year’s Eve (**31/12/ 2024) NO Virgin Media Television. Whole evening ruined! ***Arranged Engineer visit for next day (****01/01/2025) by paying an extra £9.00. (or thereabouts) per month for immediate Engineer visit(s), so that the Engineer could come out on New Year’s Day (****

01/01/2025. As stated, Engineer visit for ****01/01/2025 between 08:00 am and 12:00 pm agreed and noted down by Virgin Media staff! HOWEVER, NO ENGINEER TURNED UP AT ALL!  I AM SEEKING *****IMMEDIATE *****COMPENSATION FOR AGREED ENGINEER VISIT BUT NO-SHOW AT ALL!

---

See https://www.virginmedia.com/help/broadband/homeworks 

If it was homeworks then it's usually £9.99 per month based on a 30 day rolling monthly cost. After that you are free to discontinue the service by giving us 30 days prior notice.

40% off HomeWorks available to existing customers who choose HomeWorks and a speed tier increase on M50, M125, M250 and M350 Fibre Broadband only. Discounted price £6 per month. The cost of the speedtier increase is additional. Also available to existing M500 and Gig1 Fibre Broadband customers with no speed tier increase

Next Day Priority Service: Priority for available next day appointments vs other cable customers if appointment is required, subject to appointment availability. You must call contact centre during contact centre opening hours to get next day availability.   

(With 1st January being a bank holiday I wouldn't expect any availability unless the customer is on the Vulnerability register)

The linked webpage also states, 'Next day technician service  Having HomeWorks rushes you to the top of our engineer’s list for an appointment the next working day, if you’ve called up about a broadband issue that can’t be fixed over the phone.'   

(The thread is regarding a TV issue and not broadband so agent shouldn't be offered next day appointment)

Aside from the above the OP should be due compensation for a missed engineer visit providing agent has noted the account accordingly.

There should also have been an entry for the appointment showing in /my-virgin-media/  under My Orders & Appointments.