End of contract - huge problem

Hi paprykos, 

Thanks for taking the time to contact us via the Community. It's lovely having you on board with us in the Forums. ⭐

We're sorry to hear you've been having an issue with cancelling your services. When you do contact us to cancel your services, there would be a 30 day notice period otherwise there would be a disconnection charge. As you mentioned you contacted us on 21st November, usually, the services would continue until 21st December. 

This is something we can certainly check for you but in order to do that I will need to confirm some information with you to pass security. 

I have sent you a direct message to allow us to do this with you in a private space. If you are using a PC/Laptop then you can just click on the little ✉ at the top right-hand side of the page to access your inbox. If you are on a mobile/tablet device then instead click on the little circle icon in the top right then select 'Messages'. 😊

Thanks, 

Hi paprykos, 

Thanks for taking the time to stick with me via private message. 

I'm glad I was able to help get things resolved for you. If you have any further issues, pop back and let us know. 

Many thanks,