Forum Discussion

VK50's avatar
VK50
On our wavelength
2 days ago

Contacting Virgin Media

Why do you have to tell the Virgin computer you are dead before you can speak to a human about any issue?  *Use the app, thank you  ... goodbye"  Goodbye Virgin.  The customer support system is appalling, and for the cost, relative to the competition  Virgin is just not worth the difference.  I've been with Virgin and the various antecedents for probably 25 years and if I did not have a blueyonder address that many people world wide use to contact me I would leave Virgin straight away. The exorbiatant cost, the service and the intermittent faults that seemingly cannot be solved just make the decision easier.

 

[Mod - titled edited for clarity]

4 Replies

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  • goslow's avatar
    goslow
    Alessandro Volta
    2 days ago

    The commonly held view of regulars on here is that the days of VM's email service are numbered.

    Put some time and effort into migrating away from the hopelessly-unreliable VM email service, to a new non-ISP email provider, and then enjoy the experience of ditching VM altogether for something that is better/cheaper.

  • carl_pearce's avatar
    carl_pearce
    Superstar
    2 days ago

    Being dead wouldn't make any difference to VM, they'd still chase any debts however they could.

  • Cardiffman282's avatar
    Cardiffman282
    Wise owl
    2 days ago

    It's okay to tell your friends around the world that you have a new email address. People do change this stuff now and again. In fact they are probably all wondering why you have stuck with that funny old Blueyonder email address for so long. 

    BTW what is the query? 

  • Steven_L's avatar
    Steven_L
    Icon for Forum Team rankForum Team
    23 hours ago

    Hello VK50,

    Welcome to the Community and thanks for taking the time to post here on the forums. I'm sorry for your experience and that you feel that way about your package and account with us. 

    To have your package reviewed, please give the team a call on 150 from a Virgin Media landline or 0345 454 1111 opt 1, 4 and 4 again, this will get you through to the contracts team who will be able to look into this further for you. We can help from here with any faults that you may have with your broadband connection from here, please let us know if you'd like us to investigate your issues further.

    Kind Regards,

    Steven_L