Forum Discussion

MattL3's avatar
MattL3
Tuning in
11 months ago
Solved

Cooling off period - new contract?!?

Hi I looked to upgrade a service, VM did do it so I used the 14-day cooling off period to cancel it.   VM told me the 'Cooling-off Period' was something they didnt know about and locked me into a n...
  • Krzysztof73's avatar
    Krzysztof73
    11 months ago

    Mat don't give up mate. It's worth fighting with them as Virgin media are horrible company trying forcing they customers to unfair new contracts. For them any upgrades like broadband speed are renewed and extended contract. Do not never agree with their practice. And you can always open complaint and also referred to financial ombudsman service 

Zach_R's avatar
Zach_R
Forum Team
11 months ago

Hi MattL3,

Thank you for your post and welcome back to our community forums. We're here to help.

I'm sorry to hear that there appears to be some kind of complication with a package change. Would you mine elaborating on what has happened exactly and what's been advised? We'll then be able to assist further in getting your concerns addressed and resolved.

Thanks,
 

  • MattL3's avatar
    MattL3
    Tuning in
    11 months ago

    Hi

    all on my notes. I’m tired of explaining it.  I rejected some compensation because it was pathetic, so they halved the offer of compensation 

    • John_GS's avatar
      John_GS
      Forum Team
      11 months ago

      Hello MattL3 

      Thanks for coming back to us. If you've upgraded then cancelled, you'd have been placed back onto the old agreement pre the upgrade.

      I'll PM you now to discuss the specifics.

      • MattL3's avatar
        MattL3
        Tuning in
        11 months ago

        I was not placed back on my old contract, so I’m either lying or VM did not place me back on my old contract and try to put the price up on me?

    • Krzysztof73's avatar
      Krzysztof73
      Tuning in
      11 months ago

      Mat don't give up mate. It's worth fighting with them as Virgin media are horrible company trying forcing they customers to unfair new contracts. For them any upgrades like broadband speed are renewed and extended contract. Do not never agree with their practice. And you can always open complaint and also referred to financial ombudsman service 

      • MattL3's avatar
        MattL3
        Tuning in
        11 months ago

        I hear you. I’ve emailed the ombudsman.  I had some phone me up and tell me I couldn’t speak to anyone higher than him and what had happened had happen.