Forum Discussion

hmscott's avatar
hmscott
Joining in
6 months ago

Contract renewal links, site and existing customer deals all not working

Like many others, it would appear, I have been sent an email telling me that my contract has ended and recommending I check the available packages and renew.

When I go to any of the links on the email, or to the website and click on 'my current package', 'upgrade your package,' 'renew your package' or if I go to https://www.virginmedia.com/existing-customer-deals  I always get the same error page with:

'Oops.  Sorry about that.  Our website can't process this at the moment but our amazing chat team are on hand to support you.'

I've tried different browsers and even different devices, it's always the same.

I want to take my and time and see what the packages are before I decide what package I want to go with so speaking to a salesperson on the phone really isn't a satisfactory solution before anyone at VM suggests it.  

  • David_Bn's avatar
    David_Bn
    Forum Team
    6 months ago

    Thanks for reaching out to us hmscott, and welcome back to our Community Forums!

    We're sorry to hear that renewing the deal has not been quite as straightforward and as simple as it perhaps should have been..

    Check out the envelope in the top right hand corner, and I'll see what we can do to assist you.

    Thanks,

    David_Bn