Thanks for your reply. I actually think it's far worse than mis-advertising - I'd suggest what they're doing amounts to fraud - or at least what would be legally described as 'sharp practice'. Whichever it is, it's a disgraceful way to treat their exisiting customers......
Hi Gaspode64
Welcome to the Community Forums.
Sorry to hear of your concern about a deal that you've seen that does not show Netflix being included in your package still.
We can see on the systems on our side that you've since been speaking with the team regarding this, they'll be able to look at other current deals that might be more suitable for you should you still need.
TNT is no longer inclusive in our TV packages and as such, our TV package has been changed from Maxit TV to Mega TV. TNT would be an add-on with an extra charge which would make up the monthly amount.
Please let us know if you are having any further issues or have any questions at all. We'll be here to help on the Community Forums if needed
Thanks but I'm afraid that doesn't address my concern - there are two key issues:
1. I've been offered a renewal including TNT Sports but no mention of Netflix at all - despite the offer stating "Choose this deal and keep your current Virgin Media plan without losing anything" - pretty unambiguous wording, but the contract that VM have sent does not reflect this offer - this is dodgy on VM's part from a legal perspective.
2. No-one seems to be able to clearly tell me whether I'd get the same Netflix Standard I currently have or if it would be downgraded to the 'with Adverts' version - I was told on chat that VM no longer include the Standard version in any of their packages, yet I can see a number of packages on offer that do include it....
The whole situation is a mess and needs to be clarified as I feel that I'm being deliberately mislead (which most certainly is illegal).....
Gaspode64 wrote:2. No-one seems to be able to clearly tell me whether I'd get the same Netflix Standard I currently have or if it would be downgraded to the 'with Adverts' version - I was told on chat that VM no longer include the Standard version in any of their packages, yet I can see a number of packages on offer that do include it....
Can you post screenshots/links to these?
