Forum Discussion

RD54's avatar
RD54
Tuning in
13 days ago

Contract not honoured

 I had a phone call off virgin media to renew my contract and was also 24 months but I bit the bullet and accepted at £98 a month, then got another contract sent through I think it was for £108 also in that phone call I was assured the contract would stay the same for the 24 months. They said they would ring me at the time of the increase and alter it so it stayed at £98. Anyway ive had part of the contract sorted out for £98 but not the price rise which i was promised. I requested a copy of the phone call and gave them the date time of call and length of call and they sent me the wrong recording. Since then they have not replied to any of my correspondence so basically I just want to know what governing body regulates them so I can take it further. 

11 Replies

  • RD54's avatar
    RD54
    Tuning in
    3 days ago

    Hi

    Ive replied to the post off molly but I can't get to the answer and reply in the giving time for  the security question. I don't know whether I have to stay on my phone to receive an answer.

    Regards Roy. 

    • Molly_T's avatar
      Molly_T
      Icon for Forum Team rankForum Team
      2 days ago

      Hi RD54 👋 I'm still offering support with you via PM and have just sent you another reply. 

      You can find it in your Inbox 📩

      Please do be aware that response times can vary via this platform depending on staff availability and working hours. We always to our best to respond as quickly as possible. 

      Thanks for your continued patience whilst I offer help. 🌞

  • RD54's avatar
    RD54
    Tuning in
    5 days ago

    Hi what private message am I looking for.

    Regards Roy

    • John_GS's avatar
      John_GS
      Icon for Forum Team rankForum Team
      5 days ago

      If you click on the top right handside on your Forum home page, that'll show your messages :).

  • RD54's avatar
    RD54
    Tuning in
    5 days ago

    As of today they originally sent the wrong telephone call i have had a message saying they can if I wish go to deadlock which is what I want which I replied to on the 29th August, but upto now had no reply. It is taking a long time for them to answer any of my reply. I just want to get this sorted as soon as possible.

    • John_GS's avatar
      John_GS
      Icon for Forum Team rankForum Team
      5 days ago

      Hello RD54 

      If you can respond to my colleague's Private Message, they'll be able to help with this.

      Best wishes.

    • RD54's avatar
      RD54
      Tuning in
      12 days ago

      Hi ive just resubmitted another dsr request to see if they will send me the correct one.

      Regards Roy.

    • RD54's avatar
      RD54
      Tuning in
      13 days ago

      Thanks for your reply, I'll see if anyone from virgin gets involved, i can't understand their attitude with this, if they actually phone you up and offer a contract surely by law they should honour it in full.

      • Molly_T's avatar
        Molly_T
        Icon for Forum Team rankForum Team
        12 days ago

        Hi RD45 👋 Welcome back to the community forum. Thanks for posting!

        Sorry to hear about these issues with your contract and experience trying to get it sorted!

        I will need a bit more information about exactly what's happened, and to review the account and complaint so we can offer further support. 

        If you can please keep an eye on your Inbox 📩 in the top right corner of the page for a PM offering support. We can take it from there, and then return to this public thread with another update when possible. 

        Thanks for your patience in the meantime! 🌞

    • RD54's avatar
      RD54
      Tuning in
      13 days ago

      I have already done that they have sent me the wrong recording even though I gave them the date and time of the call. I asked them to keep the complaint open which they agreed to but now they won't answer any of my emails. All I want is what we agreed to on the telephone. So I think I will have to go through some sort of ombudsman if they wont answer any emails.