Forum Discussion

alisonthomas2's avatar
alisonthomas2
Joining in
27 days ago

Contract not honoured - no further update on complaint

I went online on 16th January to renew my contract.  Happy with price and content offered.  Received 3 emails confirming order, contract summary and an xs number (which I understand from other comments means there was a contract).  Next bill too high so checked account which said I was out of contract.  Complaints response is that order not completed, tough luck, try again, what you want will be about £25 per month more.  Complaints are not responding to my emails, seems like I've reached a dead end there.  What now?  

  • Steven_L's avatar
    Steven_L
    Forum Team
    27 days ago

    Hello alisonthomas2,

    Welcome to the Community and thanks for taking the time to post here on the forums. I’m sorry to hear of the issues that you’re having with your new contract. I'd be happy to take a further look into this for you but first I would need to confirm a few details via private message, please look out for my message and we can get started. We may not be able to help or change anything but we'll have a look and see what we can do as the contract should have been added to your account. If we can't help we'll find the best place for you to get the help that you need. 
    Kind Regards,
    Steven_L