Contract Downgrade Cooling Off
I had a conversation with Virgin Media customer services about downgrading my broadband services. Customer services informed me that: They are going to cancel my current contract. A new contract w...
Forum Discussion
Hi mark1411,
Thank you for your post and welcome to the community.
To confirm, if a contract is cancelled then you would need to wait 90 days to take out a brand new contract.
Is that what the agent confirmed they would do?
^Martin
Thank you for your reply. I want to downgrade from M500 Fibre to 125 Fibre broadband. For that, they would cancel my old contract and start a new one.
You can downgrade anytime in the contact if you wish so.
However if you wanted to leave us and then re-join it would be the 90 days'
Thank you for your response. However, I was initially informed differently. I was told that first, the current contract would be cancelled, and then I would start a new contract. This new contract would come with a 14-day cooling-off period, but he mentioned that I could not use this 14-day period to cancel the contract.
I requested verification with a manager or supervisor, and he checked with the manager and confirmed that he was correct.
My questions are:
- For downgrading or upgrading, why is it necessary to cancel the old contract?
- If I am given a new contract, why should I not be able to use the 14-day cooling-off period?
- Can he reinstate the old contract if I cancel the new contract?
