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Farnanny's avatar
Farnanny
Joining in
2 months ago

Contract amendment not honoured

The contract I had with VM was expiring, and a big price hike was imminent.  I contacted them (as I do every 18 months) to review and get a better deal. I received a new contract, but on checking, my bank noted they had not applied the new contract information. Instead, I have an enormous bill that is 40% more than the one I paid last month for the same service. Trying to contact any of the team by phone is ridiculous. Does anyone have a suggested route to get this sorted? 

1 Reply

  • Hi Farnanny

    Thanks for your post, welcome to the Community Forums.

    I'm sorry to hear there's been an issue with your renewal price, I can certainty take a look into this.

    I've popped you over a private message so I can take your details