How do you contact someone to talk to at virgin media I called 150/0345 and never get put through to anyone just end up talking to automated voice in an endless loop, there are no issues but I got a letter to upgrade my hub and website is not accessible and I can't login to my virgin media account
To add I think they need a customer service live chat on their website like amazon do
Hi JAYG39
There is a chat messenger on the right hand side of the following page:-
https://www.virginmedia.com/help/leaving/
You can also contact VM via WhatsApp on 0780 3089 684
Or you can contact VM on Social Media by either messaging
Facebook: https://www.facebook.com/virginmedia or Twitter: https://twitter.com/virginmedia
Hello JAYD39
Sorry to hear of the issues experienced contacting the team, we appreciate you taking the time to raise this with us via the forums.
As newapollo has advised, we have these contact methods available https://virg.in/contactvm. Have you been able to speak to the team since your post? If not, what are you looking for support with?
I have no issues with my service but got a letter telling me I needed a new hub because I have one of the older ones, when I got through on the phone they said they would send me one so far all I have received is the power supply
Hey JAYD39, thank you for reaching out and I am sorry to hear about this.
Did you also get an email to confirm this, if so if you click the link you should be able to go through this and order one.
