Forum Discussion

vander18's avatar
vander18
On our wavelength
3 months ago
Solved

Contact 17 or 18

My contact finishes on 22 December 2024 as per email: Your contract is due to end on 22 December 2024. After that date, your price will be £138* a month for your services. Why am i billed full...
  • japitts's avatar
    japitts
    2 months ago
    vander18 wrote:

    All of this tripe below, its factually false, I do have a fixed term 18 month contract and the discounts finish in the 19th month (time limited discounts) not the 17th or 18th month. I have documentation and email confirming this. Pay in advance or arears don't change the agreed dates.

    If you had a fixed term contract, all service will automatically cease on the end date. Refrain from giving any cancellation notice, and see what happens to your services on the day after your contract apparently ends.

    Your subsequent post makes reference to "if I terminate" - if you had a fixed-term contract, there would be no need to do so. Your service would naturally & automatically terminate without any intervention being required.

    VM do not provide services without a contract being in-place. Let's see the documentation and/or email where you believe the fixed-term is confirmed - blot out any personal details.

RetiredATCO's avatar
RetiredATCO
Dialled in
3 months ago

We all pay a month in advance !

  • vander18's avatar
    vander18
    On our wavelength
    2 months ago

    that don't change the contract dates e.g. if I terminate or change provider  before the December date I would be charged an early. termination fee. So why do vm charge me the full price in the 18th month when the contract and reminder email clearly states the wont happen  until the 19th month?