I had a bit of a issuse recived a call off them and said yes to a new contract got the tv ,phone ,sim and Internet. I gave it some thought and not happy phoned up in the 14 days canceled it .I wanted my old contract they said they could not the codes and promotions had gone I said I would pay what new customers wanted I just wanted the Internet never used the phone sim or tv .I went through 5 member and 2 mangers they said there would be a cancellation fee I said no it's 14 days they let me go but said I could not join back up for a month I think. I got the new deal as it was cheaper for them than sending back the equipment I got 500 speed for 34 pound I did report them to the ombudsman but never took it all the way in the end and they gave me 20 to 30 off my first bill .If you not full happy report them to the ombudsman then they have to follow a procedure and it's official.
I will be going to the ombudsman as soon as I can get a deadlock letter if they can't resolve it themselves.
