ClearScore Shows Virgin Account In Arrears

Hi Beth

Thanks for coming back to me.

I agree with you it certainly is baffling especially considering my recurring bill amounts do not reflect the £76 - it’s an awfully specific figure for it to be anything else. (Not least of which had it been a result of a missed payment previously I would expect to see a bill for this value somewhere, however all historic bills are accounted for and paid).

Unfortunately I’ve gotten used to strange occurrences with my account as of late. I had never experienced any issues previously with Virgin Media but it has honestly been one thing after another, capped off by hours of frustrating calls, disconnections, dead-end phone options and phone numbers which lead me in circles.

I have gone back to you on your message - thank you for reaching out. I hope this will lead somewhere productive and have no doubt this query will be handled with care. 
 
Thank you too @japitts for your response too. I appreciate it’s not the be all end all and I’m not simply looking for my number to go up. Unfortunately, as you say, entries such as improper delinquent payments isn’t something I’m comfortable in baring in a time where the next big expense is just a credit check away.