Hi philhughes1984,
I'm afraid the forum team are unable to make account changes/regrades such as the one you require.
Have a chat with the sales team by calling them on 0800 183 1234** They should be able to cancel the Stream package and switch you to a contract that includes the TV360 box providing you aren't in a full fibre area.
The Stream (Flex) box became the default TV choice for all of VM's new customers around 6/7 months ago.
When you used the online postcode checker to confirm if VM could provide a broadband service at your installation address https://www.virginmedia.com/broadband/postcode-checker did it offer you a 2 Gig connection amongst the various broadband options?
If so then you are in one of the current expansion areas which only supplies a full fibre connection for new customers. In those areas then only IPTV is available via a Stream box.
VM's recordable TV set top boxes (TV360) only work on the older DOCSIS cable network which uses coaxial copper cables which carry both the linear broadcast TV channels & the DOCSIS internet.
**An additional point to note is that the TV360 box (if available) carries a £49.99 activation fee, and can only be ordered by contacting the sales team on 0800 183 1234. Any additional boxes would be the non recordable Stream boxes.