Forum Discussion

FayezAmer's avatar
FayezAmer
Joining in
11 months ago

Changing DD details

Hello,

I wanted to change my direct debit date and bank details. I was able to change the date, however when I tried to change the bank details it said that I must pay my existing bill before I can do this. Upon doing this, I received an email confirmation saying that you've gotten my payment but the direct debit is still going to be taken anyway? Am I going to be billed twice for the same period?

Could someone please help with this?

1 Reply

Sort By
  • Martin_N's avatar
    Martin_N
    Icon for Forum Team rankForum Team
    11 months ago

    Hi FayezAmer,

    Thank you for your post and welcome to the community. 

    We can certainly take a look into this for you. 

    I will private message you now to confirm your details. 

    ^Martin