Forum Discussion

Didipog's avatar
Didipog
Just joined
17 days ago

Change over

I have had an email to say our change over will happen on the 8th of July but I have not received my adapter. Should I have received it by now?

1 Reply

  • Sabrina_B's avatar
    Sabrina_B
    Icon for Forum Team rankForum Team
    16 days ago

    Hi Didipog 👋.

    Thanks for reaching out to us and welcome to the Community Forums, we understand your concerns around the switch for your home phone, rest assured the adapter is on its way to you and will be there in time ready for the Switch date. Should you not have received adapter by 6th July please call us ASAP 📞0345 454 1111, or reach back out to us on here and we can make alternative arrangements.

    Sabrina