Forum Discussion

obanite89's avatar
obanite89
Dialled in
11 months ago

Change contract in app

Can anyone tell me if I upgrade my broadband speed via the app will it affect my bill, I have discounts on my contract would I lose them like it was if you done it by phone years ago.It tells me how ...
change
package
price
VMApp
obanite89's avatar
obanite89
Dialled in
11 months ago

Can anyone help with this, I don't want my bill to shoot up to the original price.

  • John_GS's avatar
    John_GS
    Forum Team
    11 months ago

    Hello obanite89 

    Thanks for posting. If upgrading, you'll be shown the upgraded price, which will be the new price you'll pay when the upgrade goes through.

    The only way it won't change, is if the upgrade is the same cost as you're paying now.

    • obanite89's avatar
      obanite89
      Dialled in
      11 months ago

      Thank you, it does show an upgraded price but I wasn't so sure.Being a customer for over twenty years I was always told if you change the package you will lose any discount but everything seems to be changing now.I can't get through on the phone anymore. Thanks for your reply I appreciate it.

      • Paul_DN's avatar
        Paul_DN
        Forum Team
        11 months ago

        Hi obanite89,

        You are very welcome, apologies again for any inconvenience caused by not being able to speak to us on the phone, if you do need any further help moving forward, please do not hesitate to reach back out.

        Regards

        Paul.