Forum Discussion

Petal65's avatar
Petal65
Just joined
23 hours ago

Can't log on to virgin, can't check service status as 'account can't be found'

As the title says, can't log on to my account (I get the 503 error code) and can't check the service status as my details can't be found. I only know this because I wanted to check if there is an issue as many of my channels are totally pixallated and unwatchable. I guess I have the joy of trying to contact customer service on a Saturday... 

7 Replies

  • Wendolene's avatar
    Wendolene
    Dialled in
    23 hours ago

    Same here, thought it was my WiFi but still can’t log into my VM account on mobile phone either. 

  • Sigma's avatar
    Sigma
    Fibre optic
    23 hours ago

    I've been having the same problem for literally years. I posted about it here: -

    https://community.virginmedia.com/discussions/Setup/service-status-access---cannot-sign-into-account/5542160/replies/5542965

    • Sabrina_B's avatar
      Sabrina_B
      Icon for Forum Team rankForum Team
      12 hours ago

      Hi Petal65, Sigma & Wendolene 👋.

      Thanks for reaching out to us, sorry to hear of the issues that you have been facing with logging into your account due to our recent TV outage. Since the TV issue has been resolved, can you all please log into your online account and let us know if you are able to do this successfully?

      Many thanks.