Forum Discussion

pot-shadley's avatar
pot-shadley
Dialled in
2 days ago

Can't log into Virgin Media

Just tried to login to VM but am getting this:

 

I have used my pc before to login. Any ideas what might be the problem?

4 Replies

    • Alex_RM's avatar
      Alex_RM
      Icon for Forum Team rankForum Team
      2 days ago

      Hi pot-shadley,

      Thanks for posting and sorry to see you've had some issues signing into your My Virgin Media. Can you confirm if you can login on any other devices?

      Have you tried clearing the cache and cookies as Cardiffman282 has suggested?

      Alex_Rm

      • pot-shadley's avatar
        pot-shadley
        Dialled in
        7 hours ago

        I've deleted cookies and temp files but still can't log in on my pc.

        I can log in on my phone.

    • Anonymous's avatar
      Anonymous
      2 days ago

      Wow - clear cookies - like using Windows 98 all over again.  

      I'm having this on my phone too OP - no idea why - and I clear cookies and everything else every time I shut the browser so it isn't that.

      I've tried multiple times but the phone Android 15 using Opera browser gives me the same as you.

      On Windows 10 PC using Opera browser I can log in no problem at all but I've had equal problems logging into the forums with - username not recognised etc.  After two password changes I finally got in.  

      So there's something going on with VM in my opinion and it's nothing to do with cookies.  Such a lazy answer.