Forum Discussion

WoodShaz's avatar
WoodShaz
Joining in
2 years ago

Can't log into virgin media

 

  • Reece_MH's avatar
    Reece_MH
    Forum Team (Retired)
    2 years ago

    Hi WoodShaz 👋

    Thanks for posting, and welcome to the Forums.

    I'm sorry to hear you're having some trouble resetting your password for My Virgin Media. I'm going to send you a private message, so we can look into this further.

    Please look out for it in the top-right, white envelope, or by tapping your profile picture in the top-right and then tapping "Messages".

    Thanks,

    • Kath_P's avatar
      Kath_P
      Forum Team
      12 months ago

      Hi WoodShaz, 

      Thanks for coming back to us on this one. We're sorry to hear you're still having an issue. 

      I can see that Reece did send you a PM but we didn't get a reply from you. So we can help further, you will need to reply to us. I have sent you a direct message to allow us to get some personal information from you in a private space. If you are using a PC/Laptop then you can just click on the little ✉ at the top right-hand side of the page to access your inbox. If you are on a mobile/tablet device then instead click on the little circle icon in the top right then select 'Messages'. 😊

      Thanks,