Virgin Media account does seem to be down at present so can't access billing or the service status.
Trying to access billing there's this message:

Oops! You’ve caught us hard at work.

We’re sorry this part of the site isn't available at the moment, everything will be back to normal again soon, so please come back and try again shortly.

Hi Katesnow33 👋 Welcome to the community forum! Thanks for posting. 

What's happening when you try to make the payment online 👉 https://www.virginmedia.com/help/billing-and-payment/make-a-payment ? Are you getting some kind of error code or message?

Is there any reason you can't login to My VM? Have you tried re-setting the login by using the 'forgotten password' link on the login page 👉 virg.in/myVM . 

Let us know if there's some extra information we need to be aware of to offer further support. Just to set expectations - we sadly can't take payments via this platform, but we will be able to help with your My VM access if needed. 

Thanks for your patience whilst we get things sorted! 🌞