Forum Discussion

sylviah's avatar
sylviah
Tuning in
2 months ago

Cant log into my virgin account

I have just tried to get into my account and have to set up a backup email etc and now I get an error - IDF-12B and cant access my account, I have phoned and are just on hold for 20 minutes can you tell me what is wrong and how to fix it. 

 

4 Replies

  • sylviah's avatar
    sylviah
    Tuning in
    2 months ago

    I have just tried to get into my account and have to set up a backup email etc and now I get an error - IDF-12B and cant access my account, I have phoned and are just on hold for 20 minutes can you tell me what is wrong and how to fix it. 

  • Sabrina_B's avatar
    Sabrina_B
    Icon for Forum Team rankForum Team
    2 months ago

    Hi sylviah 👋.

    Thanks for reaching out to us and bringing this to our attention, we have acknowledged this as an issue that has been raised to our IT department and are looking into this, we are awaiting an update on this for a resolution. 

    Thank you for your patience. 

  • no1male's avatar
    no1male
    On our wavelength
    2 months ago

    Did you manage to log in as I am having the exact same issue?

    • David_Bn's avatar
      David_Bn
      Icon for Forum Team rankForum Team
      2 months ago

      Thanks for reaching out to us no1male, and we're sorry to hear that you are also currently experiencing difficulty when trying to log into your Virgin Media account.

      Do please check out the envelope in the top right hand corner for a private message from me and I'll have this looked into for you.

      Thanks,

      David_Bn