Forum Discussion

maas's avatar
maas
Tuning in
3 months ago

Cant log in to Virgin o2 account

I'm having problems logging into my virgin 02 account. 

It let's me log in when I use Chrome browser, but if I try to log in on a different device, I get the message

----------------------------

Sorry, we can't sign you in just now

Don't worry, it's just a quick pause to help keep your account safe.

Instead:
  • Use a device you've signed in on before
  • Try again from a familiar connection
  • If you're on a VPN, switch it off and have another go
Still stuck? If this keeps happening, get in touch with us (quoting reference IDF-12B) and we'll help sort it.

1 Reply

  • Molly_T's avatar
    Molly_T
    Icon for Forum Team rankForum Team
    3 months ago

    Hi Maas 👋 Welcome to the community forum! Thanks for joining and making your first post. 

    It sounds like you don't have an issue specifically with the account login as you are able to access via one method, but there is an issue with access via your alternative device. 

    Can you please try clearing all cookies and cache from the alternative device, or use a private browsing window. 
    Let us know if you get the same error code / message after completing this! Thanks for your patience and co-operation. 🌞